Site Policies

Please use one of the quick links below to help find what you need.

Shipping from United States

Processing time

One business day unless otherwise noted in the description that the item is made to order. Processing times for made to order items are in the listing details.

Estimated shipping times

North America: About 3 – 5 business days
Canada: About 5 – 7 business days.
 
Actual delivery time will depend on the shipping method you choose.
NOTE: Due to COVID-19 the US Postal Service is running about 2-5 days behind schedule. This means if your item was to be delivered in 2-3 days, it could take up to a week for your item to arrive.
 

Customs and import taxes

Buyers are responsible for any customs and import taxes that may apply. I’m not responsible for delays due to customs.


Returns & Exchanges

I gladly accept returns and exchanges

Just contact me within: 14 days of delivery and ship items back to me within 21 days of delivery. Items that are shipped back to me without prior authorization will not be refunded. Please see Conditions of Return below.

Cancellations

Please contact me if you need to cancel your order so that I may assist you further.

The following items can’t be returned or exchanged

Because of the nature of these items, unless they arrive damaged or defective, I can’t accept returns for:
• Custom or personalized orders: (I may allow the return of a custom order only if you contact me to discuss the issue.)
• Digital downloads: PDF knit or crochet patterns (*Once downloaded no refunds will be given on pattern purchases.)

Conditions of return

All returns must receive prior approval and be accompanied by an RA (return authorization) receipt that will be emailed to you upon request of the return. To initiate a return, please fill out the return request form with details of your request.

Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

I strive to make sure each customer is 100% satisfied with their item(s). If you are not completely satisfied for any reason, please contact me so that I may make it right!


Frequently Asked Questions

Do You Make Custom and Personalized Orders?

YES I do! I will gladly work with you to create a custom, personalized item! I do my best to get made to order items finished and shipped as soon as I can. I intend to have the item out within 5-10 days, if not sooner, depending upon other orders that may be ahead of yours. The time frame for each made-to-order item is stated in the item’s listing details.

All custom orders must be paid in full before the item will be made and or shipped to you. I will communicate with you during the entire process to make sure you are 100% satisfied with your handmade item!

For more information on Custom Ordering, please see our Custom Ordering Page.

How long will it take for my item to arrive?

Transit times vary depending upon the shipping speed chosen at checkout. Please see our Shipping Transit Estimates Page.


Care instructions

For all my handmade items I recommend:

Machine or Hand wash:
• Hand washing is recommended for all handmade items. Please check the use and care tag attached to your item when you receive it for other cleaning options.
• Use gentle cycle
• Cold to warm water (never hot)
• No bleach products.
Machine/Air Dry:
• I recommend air dry or very low heat and remove item promptly when just about dry to prevent over drying and damage to the item. If you air dry your item, lay flat to dry on a clean bath towel, turning and gently shaking every couple of hours. DO NOT hang to dry as this may damage the item by stretching it.

Follow these care instructions and your item will last for years!

Sizing Details

I include sizing in all my item descriptions. The items where size is included, this is an average size.

All babies & toddlers are different from one another in size, shape and height. I take this into consideration when making and listing the item. Each item should fit the average size individual with some room to spare for growth. This way a baby item can be worn a little longer before he/she grows out of it. This all depends upon the baby’s current size and growth rate.

If you are unsure if an item I have listed will fit, just contact me and I could always make the same item for you in a different size.